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Tip

If you see “your account couldn’t be created” or “this browser is not supported”, find out what you should do.

Step 2: Select Sign-in options and click the Change button under Picture password. Step 3: Type user password and tap OK to confirm your account info. Step 4: Select Use this picture to continue. Step 5: Draw three new gestures (e.g. Circles, straight lines and taps) on the picture. Step 6: Redraw the three gestures on the picture. Jobs & careers 1Password. Careers About 1Password. We are artists, authors, chefs, musicians, and entrepreneurs. We’re a diverse bunch, dedicated to making everyone more secure online. View open positions. Uniquely secure.

To sign in to your 1Password account on the web or in the apps, you need a 1Password membership. Sign in at https://start.1password.com/.

If you’re having trouble signing in

Make sure all your details are correct. If you’re not sure, you can find them in your Emergency Kit:

• Email address. If you have multiple 1Password accounts and email addresses, make sure you’re using the email address you used to sign up for this account.
• Secret Key. If you have multiple 1Password accounts, make sure you’re using the right Secret Key for this account. Can’t find your Secret Key?
• Master Password. If you have multiple 1Password accounts or vaults, make sure you’re using the right password for this account. It may not be the same password you use to unlock 1Password on your computers or mobile devices. Can’t remember your Master Password?

If you’re asked for a sign-in address

Team and business accounts have their own unique web address on 1Password.com. If you don’t know yours:

1. Go to https://start.1password.com/signin/team
2. Click “Find my account”.
3. Enter the email address associated with your team account.

You can also find your sign-in address in your Emergency Kit.

If you don’t have a team or business account, and you’re asked for your sign-in address, enter my.1password.com.

Get more help

If you still can’t sign in, contact 1Password Support. We’ll never ask you for your Master Password, Secret Key, or Emergency Kit.

Help

Do I have a Secret Key?

You have a Secret Key if you have a 1Password membership, or if you belong to a family or team account.

If you purchased a standalone license for 1Password, then you don’t have a Secret Key, and you don’t need to sign in when you open the app.

Locate your Secret Key or Setup Code:

Find your Secret Key on 1Password.com

You can find your Secret Key and Setup Code in your 1Password account on the web. Use a browser you’ve used to sign in to your account before, like the browser you used to create your account.

1password Op Sign In

1. Sign in to your 1Password account.
2. Click your name in the top right and choose Get the Apps to see your Setup Code.

To view your Secret Key, click “Can’t scan your Setup Code? Sign in manually.”

Important

You won’t be able to find your Secret Key in Safari unless you sign in to your 1Password account at least once every 7 days. To make sure you can always access your account, set up the 1Password apps and download your Emergency Kit.

Find your Secret Key in the 1Password apps

You can find your Secret Key and Setup Code in the 1Password app on any device where you’re already signed in to your account.

Mac

1. Open and unlock 1Password.
2. Choose 1Password > Preferences.
3. Click the Accounts icon, then select your account.
4. Click your Secret Key to copy it. Or click “Set up other devices” to see your Setup Code.

Windows

1. Open and unlock 1Password.
2. Choose Accounts and select your account.
3. Select your Secret Key > Copy to copy it. Or select “Set up other devices” to see your Setup Code.

iOS

1. Open and unlock 1Password.
2. Tap Settings > 1Password Accounts.
3. Tap your account, then tap your Secret Key and choose Copy. Or tap Set Up Other Devices to see your Setup Code.

Android

1. Open and unlock 1Password.
2. Tap Settings > “1Password accounts”.
3. Tap your account, then tap your Secret Key and choose Copy. Or tap “Set up other devices” to see your Setup Code.

Find your Secret Key in your Emergency Kit

You can find your Secret Key and Setup Code in your Emergency Kit, which you downloaded if you created your account on 1Password.com.

If you don’t remember saving your Emergency Kit, look in your Downloads folder for a PDF file named “1Password Emergency Kit”.

Get more help

Your Secret Key is your secret. It protects your account together with your Master Password, which only you know. We don’t have a copy of your Secret Key or any way to recover or reset it for you. To find your Secret Key, you’ll need one of the following:

• the 1Password app on any device where you’re already signed in to your account
• a browser you’ve used to sign in to your account before
• your Emergency Kit

If you don’t have one of those, but you belong to a family or team account, ask a family organizer or team administrator to recover your account.

If you’ve lost access to a device, learn how to regenerate your Secret Key.

1password Sign In Page

If you still can’t find your Secret Key, contact 1Password Support.

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Learn more